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To better service the needs of their customer organizations, a growing trend at air force bases is the merging of service offerings and provide bundled communication packages from outsourced and internal service-providers to customer organizations. These sustomized bundled service offerings can include:
- VoIP and traditional phone service,
- Broadband fiber optic intranet and Internet,
- Wireless and Emergency communications,
- Cable TV and Teleconferencing,
- Datacenter support and, etc…
Effective management of these complex offerings and the required operational environment to deliver services is key to controlling costs while improving the responsiveness of your customer service capabilities.
Consolidate and centralize the management of your custom-bundled communication services environment… with “ICE Communication Services” - an enterprise performance management and business intelligence portal solution
Wouldn’t it be much better if your communication service operations was an Integrated and Collaborative Enterprise (ICE); where people from different organizations and responsibilities are able to easily work together, share information, and collaborate on decisions from anywhere; at anytime?
Connect your customers and service offerings with your outsourced and internal service-providers
